Help topics
Popular FAQs
Our standard returns policy is 14 days from receipt of the products.
Please visit our 【Returns page】 for additional returns details.
To ensure the health and hygiene of all our customers, we do not accept returns or exchanges on 【sports bras】、【sports vests】、【leggings】or【shorts】 once they have been tried on. We understand that hygiene is important to everyone, so please make sure the size is right before purchasing. If you have any questions or need assistance, feel free to contact us – we’re here to help!
Yes, we provide free standard delivery on all orders within the UK, with no minimum spend required. Visit our 【Delivery Service】 page to learn more.
Free standard delivery usually takes 3-4 working days, though delivery times may vary depending on the situation.
Yes, free shipping applies to all products in our store.
Of course! Once your order has been dispatched, you’ll receive an email with a tracking link so you can keep an eye on your delivery's progress.
Unfortunately, you can only use one discount code per order. Multiple codes cannot be combined in a single transaction.
Yes, you can apply a discount code and still enjoy free UK delivery, as long as the discount meets the terms and conditions.
You’ll need to select the one that gives you the best value before completing your purchase. If you need help choosing, feel free to get in touch with our customer service team!
You can update your shipping address during checkout in the "Payment" section. Simply uncheck the box that says, “My shipping address is the same as my billing address,” and enter your shipping address separately.
Unfortunately, technical issues can sometimes occur, but we're here to help. Please reach out to our customer service team for assistance by emailing us at 【VelaFit001@gmail.com】 or using the live chat option at the bottom left of the page.