Return Services

Thank you for shopping with VelaFit ! If you’re not completely satisfied with your purchase, we’re happy to accept returns and refund requests under the following conditions:

1. Cooling-Off Period Return Policy

Under the Consumer Contracts Regulations, you are entitled to cancel your order and request a return within 14 days of receiving your items, without providing a reason.

Note: The 14-day Cooling-Off Period return policy applies only to customers located in the European Union (EU). This right does not apply to customers outside the EU region.

For customers outside the EU: The return period is 30 days from the date of receipt.

  • Cooling-Off Period Duration: The 14-day period begins the day after you receive your items.
  • How to Request a Return: Please contact us within the cooling-off period via:
    Email: support@velafit.com
    We will provide you with the return address and further instructions.
  • Refund Details: Refunds will be processed within 14 days of us receiving the returned items, including the cost of the product and the original standard delivery charge (if applicable). Any additional charges for expedited or premium delivery will not be refunded.
  • Return Shipping Costs: Unless the item is faulty or incorrect, you are responsible for the cost of returning the items.

2. Items Not Eligible for Returns

The following items are excluded from the cooling-off period and are not eligible for return or exchange:

  • Used, Rigged, or Water-Tested Lures: Any fishing lure or tackle that shows signs of use, including being cast, submerged in water, rigged on line, or showing hook scratches, tooth marks, chipped paint, or water residue.
  • Opened Packaging or Broken Seals: Lures, terminal tackle, or accessory packs whose original blister packs, security seals, tags, or protective packaging have been opened, broken, or unsealed.
  • Customized or Modified Products: Items that have been altered, painted, tuned, or modified with aftermarket hooks, split rings, weights, or custom rigging.
  • Damaged Due to Improper Use: Items damaged by snags, rock impacts, improper knot tying, line breakage, exposure to extreme heat, or general angling misuse.
  • Non-Resalable Condition: Items missing their original retail packaging or connecting rings are not eligible for return.

3. Faulty or Incorrect Items

If your lure, tackle, or accessory is faulty, damaged upon arrival, or incorrect, please contact us within 48 hours of receiving the order. We will provide a replacement or full refund free of charge.

  • Proof Required: Please provide clear photos or videos of the defective or damaged item (including the packaging and batch details if visible) to help us resolve the issue promptly.
  • Return Costs:

    If the return is due to a seller-related issue, such as receiving a defective, damaged, or incorrect item, we will cover the return shipping costs and provide a full refund or replacement.

    If the return is not caused by a seller-related issue, including but not limited to ordering the wrong item, selecting the wrong size, weight, or color pattern, or changing your mind after purchase, the customer will be responsible for all return shipping costs. Original shipping charges are non-refundable.

4. How to Return Your Items

  • Items must be in their original, unused, and unrigged condition, with all packaging, hook covers, and accessories completely intact and unopened.
  • Products should be securely packaged to prevent any damage during transit.
  • Returns must be shipped back within 7 days after you receive the return authorization email.

5. Contact Us

If you need assistance or have any questions, feel free to get in touch:
Email: support@velafit.com

To be eligible for a return, your item must be in the same condition that you received it — unused, never placed in water, in unopened retail packaging with seals intact. You’ll also need the receipt or proof of purchase. To start a return, please contact us at support@velafit.com. Once we verify your eligibility, we’ll send you a return address and shipping instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.

  1. If you are not satisfied with your tackle and meet the return conditions, please return it to us in its original unopened condition within the allowed return period. We will refund you the full cost of the item (excluding postage).
  2. If an item arrives damaged, please contact us immediately to request a replacement. In some cases, we may ask for photos of the damaged item and packaging to investigate the issue.
  3. If you need a refund or exchange, please email us at support@velafit.com and include product photos, order ID, and reasons for exchange or return. We reserve the right to decline requests that do not meet our return criteria. You can always reach us for any return-related inquiries at support@velafit.com.

Damages and issues: Please inspect your order upon reception and contact us immediately if the lure or accessory is defective, damaged, or if you receive the wrong item, so that we can make it right promptly.

Exceptions / non-returnable items: We do not accept returns for items that have been used, submerged in water, rigged, unsealed, or show visible signs of wear (e.g., hook rash, scratches, or altered hooks). Please contact us if you have any doubts about your eligibility before initiating a return. Sale items and gift cards are non-refundable.

Exchanges: The fastest way to ensure you get the item you want is to return the unused, unopened product first; once the return is accepted, place a new order for the desired model, weight, or color.

Refunds: We will notify you once we’ve received and inspected your return, and let you know if the refund is approved. If approved, you’ll be automatically refunded via your original payment method within 10 business days. Please note it can take additional time for your bank or card provider to process the refund.

---If more than 15 business days have passed since we approved your return and you haven’t received your refund, please contact us at support@velafit.com.

Important Notice: For safety and product integrity reasons, once a fishing lure or tackle item has been used, rigged, cast into water, or had its packaging unsealed, it cannot be returned or exchanged. Please inspect your tackle upon receipt before first use. If you have questions, contact us — we’re here to help!