Make your shopping risk-free
Online we accept Visa, MasterCard, American Express, Delta/Connect or Maestro, PayPal, Apple Pay, Clearpay and Klarna. We do not accept cheques or cash.
Once VelaFit has received the return (partial or full) and you have received their confirmation of this, an updated statement with an adjusted payment schedule will be sent to you by Klarna if you've made a partial return. With a full return, we shall refund any payments collected.
Payment information is processed securely by Klarna. No card details are transferred to or held by Sweaty Betty. All transactions take place via connections secured with the latest industry standard security protocols.
In the event that your goods have not been received please contact VelaFit to check on your order and delivery status.
You need to provide your mobile phone number, email address, current billing address and a debit or card card. The mobile number is required in case we need to reach you. All communications will be sent to your email address. It's very important that you give us the correct details, as otherwise you will not receive your payment schedule and any updated order information.
Related information
Our standard returns policy is 14 days from receipt of the products.
Please visit our【Returns page】for additional returns details.
To ensure the health and hygiene of all our customers, we do not accept returns or exchanges on 【sports bras】、【sports vests】、【leggings】or【shorts】 once they have been tried on. We understand that hygiene is important to everyone, so please make sure the size is right before purchasing. If you have any questions or need assistance, feel free to contact us – we’re here to help!
Free standard delivery usually takes 3-4 working days, though delivery times may vary depending on the situation.
Yes, free shipping applies to all products in our store.